Terms of service

Terms of service

These terms apply to all purchases from Essen Pro Motors, operated by Essen Pro Motor Oil Laval inc., 1504 Boulevard des Laurentides #1500, Vimont, Quebec H7M 2N7. By placing an order you accept these terms, our Return and refund policy, our Shipping policy and our warranty document.

What we sell

We sell two things and we are precise about the difference. Brand new genuine OEM (0KM) units are new, never installed and never run. Remanufactured units have been fully disassembled, machined and rebuilt to OEM specification with new wear components. We never describe a remanufactured unit as new, and we do not sell used engines.

Engines are sold as long blocks, with valve cover and oil pan. Transmissions ship as pictured; each listing states whether a torque converter is included. All units ship exactly as pictured on their product page; turbocharger, external accessories, wiring harness and ECU are not included. The customer is responsible for confirming that all external components transferred from the original unit are serviceable before installation.

Fitment

The vehicle applications listed on each product page are provided as a guide only. Model years overlap and some vehicles vary by build date, trim or market. We confirm fitment by VIN before shipping and may contact you to obtain it. If you decline VIN confirmation, provide an incorrect VIN, or order against our fitment advice, you accept responsibility for fitment and any return is subject to the Return and refund policy, including the 25% restocking fee and return shipping.

Orders and payment

Prices are in Canadian dollars and may change without notice. Applicable taxes are calculated at checkout based on the delivery address. An order is accepted only when we confirm fitment and ship the unit; until then we may cancel and refund any order, including for pricing errors, stock errors or suspected fraud. We may request identity or payment verification before shipping high-value orders.

Availability

Stock is limited and a listing does not guarantee availability. If we cannot fill an order we will notify you and refund it in full. Lead times shown are estimates and are not guaranteed.

Delivery and risk

Risk of loss or damage passes to the customer on delivery. Deliveries are curbside unless otherwise agreed. You are responsible for inspecting the shipment and noting any damage on the carrier's delivery receipt before signing; see the Shipping policy and Return and refund policy for claim deadlines.

Installation and break-in

Installation at our Laval shop is quoted per vehicle and booked by appointment. Installation performed by anyone else is entirely the customer's responsibility. Every unit must be installed by a licensed mechanic, with the parts required at installation and run in according to the mandatory break-in procedure set out in the warranty document, including a break-in service between 500 and 1,000 km. Damage caused by improper installation, reused faulty components, incorrect fluids, a break-in violation or failure to follow the manufacturer's procedures is not covered by the warranty.

Warranty

Every engine and transmission carries a warranty of 6 months from the purchase date on the invoice, with no kilometre limit. An extended warranty of 12 months / unlimited km is available for $750 plus tax when purchased with the unit. The full terms, conditions and exclusions are set out in our warranty document, which forms part of these terms: Full warranty terms. The warranty remedy is limited to repair or replacement of the unit at our discretion, with a maximum of one replacement unit covering only the remainder of the original warranty period. Every unit carries heat tabs and tamper seals; a melted or missing heat tab or a broken seal voids the warranty. The warranty applies to the original purchaser only and is not transferable.

Limitation of liability

To the fullest extent permitted by law, our total liability for any unit we sell is limited to the purchase price of that unit. We are not liable for consequential, indirect or incidental costs, including labour, diagnostics, towing, rental vehicles, downtime or lost income.

Chargebacks

If you have a problem with an order, contact us first. We will work to resolve it under these terms. Chargebacks filed on orders that were delivered as described will be contested with proof of delivery, fitment confirmation and these terms.

Governing law

These terms are governed by the laws of Quebec and the laws of Canada that apply there. Any dispute will be brought in the courts of the judicial district of Laval, Quebec.

Your legal rights

Nothing in these terms limits any right you have under the Quebec Consumer Protection Act or other applicable law.

Contact

Call 438-453-6251 or email info@essenpromotors.com.