Refund policy

Returns and refunds

You have 14 days from the date of delivery to return an engine or transmission that has not been installed. All returns require a return authorization number issued by us before the unit is shipped back.

What can be returned

To be eligible, a unit must be uninstalled, unmodified, undamaged, and complete — all components, hardware, heat tabs, tamper seals and the original crate or packaging as delivered. Once an engine or transmission has been installed, run, or altered in any way, it cannot be returned; from that point it is covered only by the warranty below.

How to start a return

Call 438-453-6251 or email info@essenpromotors.com within 14 days of delivery with your order number and the reason for return. If approved, we will issue a return authorization number. Units sent back without a return authorization will be refused.

Return shipping and fees

Return shipping is the customer's responsibility. The unit must be crated and palletized to the same standard it was delivered in; damage caused by inadequate packaging is deducted from the refund. A restocking fee of 25% of the unit price applies to all approved returns. Original shipping and delivery charges are not refundable.

Refunds

Returned units are inspected within 5 business days of receipt. If the unit passes inspection, the refund, less the restocking fee and any deductions, is issued to the original payment method. Units that fail inspection are returned to the customer at the customer's expense or, at our discretion, refunded at a reduced amount.

Defective or incorrect units — our responsibility

If a unit is defective in material, manufacturing or assembly on delivery, or is not the unit we confirmed for your VIN, the restocking fee and return shipping do not apply. Contact us within 14 days of delivery with your order number, photos and a description of the problem, before installing or running the unit. If the problem is confirmed, we will replace the unit with another engine or transmission of the same specification at our expense. If no replacement is available, we will refund the full purchase price.

Deposits and cancellations

A deposit paid to reserve or order a unit is 50% refundable if you cancel before the unit ships. The other 50% covers sourcing, handling and the unit being held out of stock for you. Once a unit has shipped, the order cannot be cancelled and the deposit is not refundable.

Wrong fitment

We confirm fitment by VIN before shipping. If you decline VIN confirmation or supply an incorrect VIN and the unit does not fit, the return is treated as a standard return under the terms above.

Damage in transit

Inspect your delivery before signing for it. Note any damage on the carrier's delivery receipt, photograph the crate and the unit, and call 438-453-6251 within 48 hours. Transit damage reported after signing a clean delivery receipt cannot be claimed.

Warranty — 6 months / unlimited km

Every engine and transmission we sell carries a warranty of 6 months from the purchase date shown on your invoice, with no kilometre limit. An extended warranty of 12 months / unlimited km is available for $750 plus tax on any engine or transmission, anywhere in Canada; it must be purchased with the unit and appear on the invoice.

The complete terms — covered components, exclusions, parts required at installation, the mandatory break-in procedure and how to make a claim — are in our warranty document: Full warranty terms. The summary below does not replace it; if the two differ, the warranty document applies.

What the warranty covers

Defects in material, manufacturing or assembly of the internal components listed in the warranty document. Engines are sold as long blocks, with valve cover and oil pan. Transmissions ship as pictured; each listing states whether a torque converter is included. Only parts physically supplied with the unit are covered. The remedy is repair or replacement of the unit, at our discretion, with a maximum of one replacement unit; a replacement is covered only for the remainder of the original warranty period. The warranty does not cover labour, removal, installation, diagnostics, towing, rental vehicles, fluids, shipping or any other consequential cost. It applies to the original purchaser only and is not transferable.

Warranty conditions

The unit must be installed by a licensed mechanic following the manufacturer's procedures. The installation invoice must show the date, the odometer reading, the VIN and the parts required at installation, as listed in the warranty document. For engines: timing belt, water pump and thermostat on belt-driven engines, external seals, spark plugs, fresh oil and coolant. For transmissions: the torque converter supplied with the unit (or a new or rebuilt one if the listing states no converter is included, or if we advise you otherwise before shipping), the cooler replaced or machine-flushed, the specified fluid, and programming.
Every unit carries heat tabs and tamper seals. A melted or missing heat tab or a broken seal voids the warranty.
The break-in procedure in the warranty document must be followed, including a break-in service (engine oil and filter, or transmission fluid) between 500 and 1,000 km, supported by an invoice. A missing break-in invoice or a break-in violation voids the warranty.

The warranty does not cover: torque converter and flexplate; valve body, solenoids and electronics; seals and gaskets; turbocharger, water pump and other external parts; damage caused by overheating, contamination, incorrect fluids, poor maintenance, accident, external force, misuse, racing, modification, tuning or improper installation; commercial use (taxi, delivery, rideshare, fleet) and engine swaps; consequential damages.

Making a warranty claim

Report the problem before any teardown by calling 438-453-6251 with your order number, the VIN, the installation invoice, a photo of the odometer and a diagnostic report from your mechanic. Do not open, disassemble or repair the unit before we have authorized it — doing so voids the warranty. We may require the unit to be returned to our Laval facility for inspection, at the customer's expense, before a claim is accepted. If inspection finds the failure is not covered, an inspection fee applies and return shipping is at the customer's cost.

What is included with your unit

Every engine and transmission ships exactly as pictured on its product page — the photographs show what is included. Units do not include external accessories, wiring harness or ECU. If you are not certain what your vehicle needs, call us with your VIN before you order and we will confirm it.

Your legal rights

Nothing in this policy limits any right you have under the Quebec Consumer Protection Act or other applicable law.